Objective

To use my bachelors degree in computers and information systems, 27 IT certifications and 20 years of IT experience (the last 4 of which, were in IT Management) to obtain the position of Information Technology Manager or Network Systems Administrator / Engineer.

Summary of Qualifications

Mr. Shane Mundee is a seasoned IT veteran with more than twenty years in the information technology field. Shane’s background includes managing the full range of project development with a specific emphasis on designing and supporting inter-networks using Microsoft and Cisco products. Shane has a proven track record in highlighting and resolving issues in a diverse, technical environment and coordinating team efforts for installations, upgrades, and problem resolution. Shane possesses excellent interpersonal, organizational, and communication skills, and has proven to be goal-oriented, diligent and resourceful. Shane is a hands-on IT Manager with the following accomplishments:

• Attained 3 MCSE's and 27 IT certifications including MCDST, MCSA, MCSE, Microsoft Office Master, CCNA, CCDA, CWNA, HP AIS, CompTIA A+, E-Biz+, Linux+, Network+, I-Net+, Server+, Project+, ICCP ACP, Master CIW Administrator, Master CIW Designer

• Passed 56 Information Technology certification exams

• Earned bachelor of science degree in computers and information systems -with honors

Core Strengths

• Management and Leadership of the IT Department and HelpDesk Administration
• Microsoft Windows NT 4.0 / Win2K / Win2003 Design, Administration and Support
• Cisco Network Design and Implementation, Router Deployment & Support
• Citrix Remote Access / Thin Client Server Support
• Website Management, Development, and Administration
• RedHat Linux, Sun Solaris and SGI Unix Administration and Support
• Wide Area Network Diagnosis and Troubleshooting, Administration and Support
• Network Management Support using Microsoft SMS, HP OpenView NNM and Cisco Works

Education

2006 - present EXCELSIOR COLLEGE, Albany, New York

• Currently enrolled in the Master of Business Administration (MBA) Degree Program.

2001 - 2004  EXCELSIOR COLLEGE, Albany, New York

• Awarded Bachelor of Science in Computers and Information Systems
  (BS CIS) -cum laude.  165 hours accomplished with a 3.63 GPA.  Degree conferred on March 18, 2005.

Experience

2005 - present TechSkills, LLC, (A Microsoft Partner), Dallas, TX
IT Lead Instructor / IT Lead Mentor

• Instruct and mentor students pursuing IT certification courses including Cisco, CompTIA, Microsoft, Planet3 Wireless, PMI, Prosoft, and Sun.

• Responsible for school operations and managing three full-time and six part-time instructors.

• Administer a Microsoft Windows 2003 Active Directory LAN, 5 additional lab networks comprising a total of 6 servers and 115 workstations.

• Implemented Microsoft SharePoint Portal Server 2003; Microsoft SharePoint Team Services Help Desk website, and collaborated with programmers to create a boot menu to allow for more efficient lab operation.

• Currently directing two programmers to create custom Dotnet web applications to allow for improved management and reporting of books, tools and media; The other application will facilitate improved client communications.

Remedy Magic Service Desk Administrator / Developer
2005 Matrix Resources, Dallas, TX

• Currently developing a Remedy Magic Service Desk 8.0 solution for an international automotive telematics service company.

• Administering Magic databases on Microsoft SQL Server 2000.

Full-time Student
2004 - 2005 Excelsior College, Albany, NY

• In the Fall 2004 school semester, I took 26 college credit hours, earning a 4.0 grade point average for the semester. I was the only person to achieve an A in my Systems Development class at Texas State Technical College. In addition to my college coursework, I passed the ICCP Systems Development exam, the CompTIA E-Biz+ exam and the Dantes Management Information Systems (MIS) exam. I passed an additional four Microsoft exams earning the MCSA and recertifying my MCSE (for the third time) on Microsoft Windows Server 2003.

Information Technology Manager
2003 - 2004  First Financial Corporation, Waco, TX

• Information Technology Manager for a multi-million dollar privately held financial services company with 150+ employees and 11 branch offices.

• Focused on implementing department policies and procedures; Collaborated with staff to create professional development plans for each team member. Utilized helpdesk reporting to engage executive management and motivate staff to higher performance levels. Took the lead role of educating all employees in IT Security.

• Managed a seven-person IT department including a pc technician, network administrator, software developer and a night computer operator. Added four new staff during my tenure: pc technician, .NET software developer, database developer and network systems engineer.

• Responsible for more than 40 servers, 10 WAN circuits, 8 broadband internet connections, 8 websites and 9 domain names. Administered eight Win2000 and NT4 domains, IIS, DHCP, DNS, WINS, Exchange, ISA 2000, Backup Exec, AS/400, Risc/6000, Citrix Metaframe XP, Cisco routers and linux.

• Implemented the following new systems: Magic Service Desk 7.52, Microsoft Project Server 2003, Microsoft SharePoint Portal Server 2001, Microsoft SharePoint Team Services 2.0, Microsoft SMS 2.0, HP OpenView NNM 5.0, multiple websites using Microsoft IIS 6.0.

• Migrated WAN infrastructure from expensive frame relay circuits to economical broadband internet connections utilizing VPN technology. Renegotiated and reduced WAN circuit bill by $3000 per month.

• Collaborated with sales department and directed a web design company to create a new B2C retail mortgage website: http://www.firstpreference.com

• Provided advanced network systems engineering and administration support for a one-and-a-half million dollar business process engineering and automation expert-system software development project.

• Performed extensive reengineering of company servers including DHCP, DNS and WINS services to allow for high availability and more efficient network operation.

IT Manager / Senior Network Systems Engineer
2002 - 2003  Dallas IT Professionals, Dallas, TX

• Worked short-term contracts part-time while I attended college as a full-time student.

• Troubleshooting and configuring a Citrix Metaframe 1.8 server to run various applications via web browser for a Dallas medical billing company.

• Migrated twenty-user LAN from Microsoft Windows NT 4.0 to Windows 2000 Active Directory for a Dallas home loan brokerage firm.

• Installed a Microsoft Exchange 2000 server and configured to accept e-mail for multiple domains.

• Installed Microsoft Sharepoint Portal server 2001 and configured an intranet website to index/search all company documents.

Technology Services Manager
2002  Geo-Marine, Inc., Plano, TX

•  Information Technology Manager for a multi-million dollar privately held environmental services company with 150+ employees and 9 branch offices.

• Supervised two employees: a network systems admin and pc technician.

•  Saved company from spending 15,000 on a Microsoft Exchange e-mail server by implementing an open source e-mail server based on RedHat Linux 7.3 and Postfix.

Information Technology Manager
2000 - 2001  ControlDocs.com, Addison, TX

• IT Manager for a legal document imaging company that provided document search and retrieval through an on-line secure website.

• Supervised and directed two contract web programmers to add functional enhancements to two production websites.

• Managed new data center move.

Network Systems Engineer
1998 - 2000  Lucent NetworkCare Professional Services, Dallas, TX

• WAN Command Center Technician for State Farm Insurance.

• Systems Engineer for Kaiser Permanente Novell to Microsoft migration.

• Thin-client systems engineer for United Services Automobile Association.

Advanced Systems Engineer
1997 - 1998  Allstar Systems, Inc., Dallas, TX

• Network admin and desktop support for Pioneer Natural Resources.

• Engineered a remote access solution for Baylor Medical Center.

• Integrated Citrix thin-client server for remote access of training materials.

Note: This is a shortened version of my comprehensive 13-page resume which is available upon request.