Resume of R. Shane Mundee
Information Technology Manager and Senior Network Systems Engineer / Administrator

·         More than 21 years of experience in the Information Technology field.

·         Honors graduate: Bachelor of Science in Computers and Information Systems -cum laude

·         Earned Microsoft’s highest engineering certification: The MCSE –three times

MCSE on Microsoft Windows 2003 / MCSA on Microsoft Windows 2003 / MCDST / Microsoft Office XP Master
CISSP / Cisco CCNA / Cisco CCDA /  ICCP ACP / HP AIS
CIW Certified Instructor (CIW CI) / Master CIW Administrator / Master CIW Designer / CIW Security Analyst
CompTIA A+ / A+ IT Technician / A+ Remote Support Technician / A+ Depot Technician /
E-Biz+ / I-Net+ / Linux+ / Network+ / IT Project+ / Security+ / Server+
Certified Wireless Network Administrator (CWNA) / CWAP / CWSP
Certified SonicWALL Security Administrator (CSSA) / APC Authorized Specialist

Contact Information

Home Residence:  3036 Lakefield Dr., Little Elm, TX  75068
Personal cell phone: (214) 251-5182 / Home phone: (469)362-9665
E-mail:  shane@mundee.com / HAM Radio Callsign: KE5LDQ
Resume Website:  http://www.networksystemsengineer.com

Summary of Qualifications

Mr. Shane Mundee is a seasoned IT veteran with more than twenty-one years in the information technology field.  Shane’s background includes managing the full range of project development with a specific emphasis on designing and supporting inter-networks using Microsoft and Cisco products.  Shane has a proven track record in highlighting and resolving issues in a diverse, technical environment and coordinating team efforts for installations, upgrades, and problem resolution. Shane possesses excellent interpersonal, organizational, and communication skills, and has proven to be goal-oriented, diligent and resourceful.  Shane is a hands-on IT Manager with the following accomplishments:

Core Strengths

• Management and Leadership of the IT Department and HelpDesk Administration
• Microsoft Windows Win2003 / Win2K / NT 4.0 Design, Administration and Support
• Remote Access / Thin Client Server Support
• Website Management, Development, and Administration
• Unix and Linux Administration and Support
• Cisco Network Design and Implementation, Router Deployment & Support
• Wide Area Network Diagnosis and Troubleshooting, Administration and Support
• Network Management Support using Ingram Micro Seismic, Microsoft MOM, Microsoft SMS and WSUS, HP OpenView NNM, LanGuard, LanSurveyor, MRTG, and Cisco Works

Certifications Obtained

Exams Passed

Courses Taken

Education

Currently admitted to the Master of Business Administration (MBA) Degree Program 0 out of 48 total hours accomplished with an X GPA.
                     2006 - present Excelsior College, Albany, New York
BACHELOR OF SCIENCE IN COMPUTERS AND INFORMATION SYSTEMS (BS CIS) -cum laude 165 hours accomplished with a 3.63 GPA, awarded on March 18, 2005.
                     2001 - 2005 Excelsior College, Albany, New York
HIGH SCHOOL DIPLOMA, awarded on May 23, 1988.
                     1985 - 1988 Putnam City High School,  Oklahoma City, Oklahoma
CERTIFICATE IN DATA PROCESSING, awarded on May 29, 1987.
                     1986 - 1987 Francis Tuttle Vo-Tech, Oklahoma City, Oklahoma
                    

Computer Skills

Type 80 - 90 Words per minute
Ten-Key 10,000 Key strokes per hour

Professional Experience

2007 – present Preferred Technology Solutions (A Microsoft Gold Partner), Dallas, Texas
SENIOR NETWORK SYSTEMS ENGINEER / Supervisor: Neil Medwed

• Provide/Recommend/Engineer/Support technology solutions for small/medium businesses located in the Dallas, Texas metroplex.
• Designed, integrated and supported Microsoft, Citrix, Cisco, Compaq/HP, Strix, 3Com, APC MGE, Symantec, SonicWall and WatchGuard solutions.
• Lead design and implementation engineer for the new Managed Services division (Ingram Micro Seismic Managed Services, Level Platforms Managed Workplace)
• Performed IT Documentation projects, Security Assessments, Audits, Penetration Testing and recommended IT best practices and proposed solutions; Report and Proposal Writing; Pre-Sales Support.
• Designed, implemented and supported solutions for Microsoft Windows 2003, Microsoft Small Business Server 2003, Exchange 2003, SQL Server 2000/2005, SonicWall and WatchGuard.
• Achieved American Power Conversion (APC) Authorized Specialist certification.
• Supervised, trained and directed junior managed services engineers.
• Implemented, Managed and Administered a Microsoft SharePoint Server 2007 website.

2005 –2007 TechSkills, LLC (A Microsoft Gold Partner), Dallas, Texas
IT MANAGER / IT LEAD INSTRUCTOR / IT LEAD MENTOR / Supervisor: Ty Vaughn

• Instructed and mentored junior instructors and students pursuing IT certification courses including Cisco, CompTIA, Microsoft, Planet3 Wireless, PMI, Prosoft Learning (VCampus Corp), and Sun.
• Responsible for school operations and managed six full-time and six part-time instructors.
• Administered a Microsoft Windows 2003 Active Directory LAN, 5 additional  lab networks comprising a total of 7 servers and 115 workstations.
• Implemented and customized a Microsoft SharePoint Portal Server 2003, a Microsoft SharePoint Team Services Help Desk website and collaborated with programmers to create a boot menu to allow for more efficient lab operation.
• Directed two .NET developers to create the following new intranet web applications:
  • Book Management System (BMS) -a new web application to allow for improved management and reporting of student textbooks and textbook inventory
  • Student Materials Request System (SMRS) –a new web application to allow for improved tracking of student lab materials, tools and media.
  • Developed requirements for a Computer Management System (CMS) –a new web application to allow for reporting, documentation and task management of all school computers, labs, preventive maintenance records, tasks, notes, etc.
• Installed and administered an e-commerce website, two intranet websites, a  Microsoft Small Business Server 2003 server running multiple IIS websites, Exchange and SQL Server, SonicWall firewall/VPN appliance, Metavize Edgeguard, Linksys, Netgear and DLink Wireless AP Routers, Symantec Corporate Anti-Virus, Backup Exec and Symantec Ghost.
• Implemented Microsoft Internet Acceleration (ISA) Server 2004 to allow for auditing of student internet website usage.
• Implemented Hewlett Packard OpenView Network Node Manager and MRTG to proactively monitor servers and network equipment.
• Extensive Customer Service skills gained interfacing with students; Pre-sales support included demonstrating and answering technical questions about the school and our courses.
• Worked closely with and directed IT interns through various projects designed to give them more real-world hands-on IT experience to enhance their experience base and bolster their resume with the hopes of landing them a job.

2005 – 2005 Part-time IT Consulting Assignments (Self-Employed), Dallas, Texas
IT CONSULTANT

• Developed a customized Remedy Magic service desk for a silicon-valley based wireless company.
• Performed network troubleshooting on a SonicWall firewall/VPN appliance for a Dallas IT Consulting company.
• Performed systems and network administration / engineering / troubleshooting for a Dallas Healthcare information services company.

2005 – 2005 Galaxy-Systems, Inc., (A Microsoft Partner), Dallas, Texas
SENIOR NETWORK SYSTEMS ENGINEER / Supervisor: Danny Nickason

• Worked for a Dallas, Texas Microsoft Partner/Value Added Reseller.  I provided network and systems support for Microsoft Small Business Server (SBS) 2000/2003 servers running Exchange and SQL Server with Trend Micro antivirus.

2005 – 2005 Matrix Resources, (A Microsoft Partner), Dallas, Texas
REMEDY MAGIC SERVICE DESK DEVELOPER / ADMINISTRATOR / Supervisor: Scott Price

• Developed a Remedy Magic Service Desk 8.0 customized help / service desk solution for an international automotive telematics service company.
• Administered Magic databases on Microsoft SQL Server 2000.

2003 – 2004 First Financial Corporation, Waco, Texas
INFORMATION TECHNOLOGY MANAGER / Supervisor: Johnny Arispe

• Information Technology Manager for a multi-million dollar privately held financial services company with 150+ employees and 11 branch offices.
• Focused on implementing department policies and procedures; Collaborated with staff to create professional development plans for each team member. Utilized helpdesk reporting to engage executive management and motivate staff to higher performance levels. Took the lead role of educating all employees in IT Security.
• Managed a seven-person IT department including a pc technician, network administrator, software developer and a night computer operator. Added four new staff during my tenure: pc technician, .NET software developer, database developer and network systems engineer.
• Responsible for more than 40 servers, 10 WAN circuits, 8 broadband internet connections, 8 websites and 9 domain names. Administered eight Win2000 and NT4 domains, IIS, DHCP, DNS, WINS, Exchange, ISA 2000, Backup Exec, AS/400, Risc/6000, Citrix Metaframe XP, Cisco routers and linux.
• Implemented the following new systems: Magic Service Desk 7.52, Microsoft Project Server 2003, Microsoft SharePoint Portal Server 2001, Microsoft SharePoint Team Services 2.0, Microsoft SMS 2.0, HP OpenView NNM 5.0, multiple websites using Microsoft IIS 6.0.
• Migrated WAN infrastructure from expensive frame relay circuits to economical broadband internet connections utilizing VPN technology. Renegotiated and reduced WAN circuit bill by $3000 per month.
• Collaborated with sales department and directed a web design company to create a new B2C retail mortgage website: http://www.firstpreference.com
• Provided advanced network systems engineering and administration support for a one-and-a-half million dollar business process engineering and automation expert-system software engineering project.
• Performed extensive reengineering of company servers including DHCP, DNS and WINS services to allow for high availability and more efficient network operation.

2002 - 2003 Dallas IT Professionals, Dallas, Texas
INFORMATION TECHNOLOGY MANAGER / SENIOR NETWORK SYSTEMS ENGINEER

• I worked short-term contracts part-time while I attended college as a full-time student. In 2003, I have completed 46 additional credits of college work with 7-credits remaining to complete my degree. I want to re-enter the workforce as a full-time employee and finish my degree with night-school.
• Short-term contracts completed in 2003:
• Troubleshooting and configuring a Citrix Metaframe 1.8 server to run PeachTree and MediSoft applications via web browser for a Dallas medical billing company.
• Performed Microsoft Windows 2000 DNS / Active Directory troubleshooting for Carrollton, Texas ISP.
• Developed a complete e-commerce website specializing in gardening tools.
• Responsible for and manage nine company servers, three routers and two switches.
• Migrated twenty-user LAN from Microsoft Windows NT 4.0 to Windows 2000 Active Directory for a Dallas home loan brokerage firm.
• Installed a Microsoft Exchange 2000 server and configured to accept e-mail for multiple domains.
• Upgraded five Windows 2000 servers to Windows 2003 .NET server.
• Installed Microsoft SharePoint Portal server 2001 and configured an intranet website to index/search all company documents.

2002 Geo-Marine, Inc., Plano, Texas
TECHNOLOGY SERVICES MANAGER / Supervisor: Tony Cecchi

• Information Technology Manager for a multi-million dollar privately held environmental services company with 150+ employees and 9 branch offices located throughout the United States.
• Supervised two employees, a network systems administrator and pc technician.
• WebMaster -Installed and maintained 15 websites on one server running Microsoft IIS 5.0
• Collaborated with three web developers on multiple websites.
• Migrated geo-marine public website from ISP to in-house server running Microsoft IIS 5.0.
• Migrated geo-marine primary and secondary DNS to in-house servers running Microsoft Windows 2000.
• Setup a corporate intranet website using MS Frontpage 2000 and SharePoint Team Services.
• Designed a knowledgebase for the MIS department using MicroLogic InfoSelect 5.0 software.
• Setup a Helpdesk website using Liberum open-source software and MS SQL Server 2000.
• Reconfigured MS DHCP service for more efficient operation.
• Reconfigured MS WINS into a dual-redundant hub and spoke configuration.
• Installed an SNMP Network Management System using Hewlett Packard OpenView 5.0 and PageGate software. Configured server to monitor and page appropriate staff when network, circuits or servers went down.
• Saved company from spending 15,000 on a Microsoft Exchange e-mail server by implementing an open source e-mail server based on RedHat 7.3 and Postfix.
• Re-designed e-mail server by spreading the load among multiple SMTP servers with a central POP server.
• Added new services to the e-mail server:
  • -configured SquirrelMail web e-mail client.
  • -configured SpamAssassin spam deterrent software.
  • -configured Anomy Sanitizer spam and virus deterrent software.
• Increased company communication by installing an open source Linux e-mail list manager: MajorDomo
• Upgraded network storage with a Maxtor MaxAttach 4300 640gb Network Attached Storage appliance.
• Installed a branch office in Knoxville, Tennessee with Windows 2000 LAN, Cisco 1720 router and WorldCom frame-relay circuit.
• Installed a branch office in Las Vegas, Nevada with Windows 2000 LAN, Cisco 1721 router and Sprint SDSL internet circuit.
• Upgraded Dell PowerEdge 2400 servers to adaptive load balancing configuration using Intel-brand NICs.
• Designed and built new pentium 4 servers for redundancy and high availability using Highpoint Technologies IDE RAID controllers, Intel network interface cards, and economy rackmount cases and redundant power supplies.
• Managed NEC NEAX 2400 IMS PBX telephone system and Compass Smooth Operator voice-mail system.
• Created a centralized anti-virus server based on Symantec Anti-Virus Corporate Edition.

2000 - 2001 ControlDOCS.com, Addison, Texas
INFORMATION TECHNOLOGY MANAGER / Supervisor: Bob Higbee

Project Management responsibilities included:

• Managed new data center move.  Ordered new T1 circuits, network, server and computer room equipment.
• Supervised the installation of a new Cisco redundant firewall and network backbone upgrade. Worked with vendors and contractors to facilitate the installation and documentation of the new equipment and network configurations.
• Supervised and directed two contract web programmers to add functional enhancements to the production website. Also created a cross-browser interface for streaming video depositions.
• Coordinated with software developers in Canada to implement new website features, and troubleshoot problems with internal software systems.

Systems Administration responsibilities included:

• Managed 6-Windows NT 4.0 servers, 2-Windows 2000 servers, 1-Sun Enterprise 450, 15-Sun Sparc Ultra 5 workstations, 5-Windows NT 4.0 workstations and 4-Sony notebook computers running Windows 95 and 98.
• Responsible for maintaining off-site system backups. Responsible for generating management level reports on web/ftp/network/computer resources using custom unix shell scripts and WebTrends software.
• Responsible for the management and operation of two production websites:  www.controldocs.com and video.controldocs.com.
• Administrative and technical contact for the 3 company domains: controldocs.com, controldocs.net and controldocuments.com

Network Engineering responsibilities included:

• Established a Remote Access (RAS) server using Microsoft Windows 2000 Server. Installed a Web server using Internet Information Server (IIS) 4.0 and migrated our public website in-house.
• Established a primary and secondary DNS server using Microsoft Windows NT 4.0 and migrated from ISP to in-house server.
• Migrated the internet E-mail service from ISP to in-house server running Microsoft Windows NT 4.0 and InterMail Post Office.
• Implemented a Network Management server using Microsoft Windows NT 4.0, HP OpenView and HP TopTools. Configured it to page me when key network and server resources experienced problems or downtime.
• Setup a Video Streaming server using Microsoft Windows 2000 server and Microsoft Multimedia Services (MMS).
• Established an internal DNS and WINS server to minimize network and broadcast traffic.
• Implemented an intranet web site using Microsoft (IIS) Internet Information Server 5.0.
• Migrated from a Windows 9x peer-to-peer file sharing network to a Unix – Windows Client/Server network using Samba running on the Unix server.

Network Security responsibilities included:

• Responsible for production network, server and website security.
• Configured network devices, servers and websites for appropriate security levels.

Programming responsibilities included:

• Created and maintained the company’s intranet website using Microsoft FrontPage 2000
• Wrote UNIX Shell scripts, CGI scripts and HTML to automate intranet website and reporting functions
• Wrote CGI-Script to display currently logged-in employees
• Wrote CGI-Script to display current database users
• Wrote CGI-Script to parse web server log file and generate a MTD YTD and Today’s activity report
• Wrote CGI-Script to facilitate health and status monitoring of the Unix web server

1999 - 2000 Lucent WorldWide Services (NetworkCare Professional Services), Dallas, Texas (INS merged with Lucent Technologies in 8/99).
1998 - 1999 International Network Services (A Microsoft Solutions Provider), Dallas, Texas
NETWORK SYSTEMS ENGINEER / Supervisor: John Fehan

• Pre-sales technical proposal writing using Microsoft Project 98.
• Lucent NetworkCare intranet website development using Microsoft FrontPage 2000, Visio 2000, Microsoft PhotoDraw 2000 and Microsoft Image Composer 1.5.

Command Center Technician, State Farm Insurance, Bloomington, IL

• Staffed Network Operations Center managing over 18,000 Cisco routers.
• Provided support for privately managed hub (Cisco Catalyst 5500) and spoke (Frame Relay/ATM WAN circuits utilizing Cisco equipment) TCP/IP network, first level support of Microsoft Windows NT 4.0 servers and Cisco 2525/3640 routers concentrating on integration with HP OpenView NNM and IT/O.
• Dispatched and worked with AT&T, Wang and IBM personnel to resolve 56-K and T-1 circuit problems.
• Supported Stratacom BPX, IGX, MGX shelf devices in a Frame Relay / ATM network.
• Used HP Openview NNM and IT/O, Cisco View and Cisco Works network management software.
• Developed and trained client personnel to perform NOC functions and maintained knowledge transfer to customer.
• Troubleshooting, including running/evaluating Bit Error Rate Tests (BERTs) on Frame Relay circuits.
• Extensive communication skills utilized in technical liaison role between incident management and problem management level 2.

Network Systems Engineer, Kaiser Permanente, Walnut Creek, CA

• Worked with a team of 11 people on a Y2K Novell to Microsoft Windows NT 4.0 Migration project.
• Worked on a Microsoft SAM database re-design and troubleshooting project.
• Automated Novell network discovery tasks with Windows NT script files.

Network Systems Engineer, USAA, San Antonio, TX

• Application migration and troubleshooting on Citrix Winframe remote access servers.
• Configuration of Citrix WinFrame versions 1.6 and 1.7 in a production environment.
• Re-designed, migrated and supported Remote LAN Access support website using Microsoft FrontPage.

Network Systems Engineer, Sprint PCS, Las Vegas, NV

• Installed Cisco 3640 & 2516 routers in a dial-on demand configuration for a major wireless telecommunications company in Las Vegas, NV.

1997 - 1998 Valerent (formerly Allstar Solutions, formerly Allstar Systems, Inc.) (A Microsoft Solutions Provider), Dallas, Texas
ADVANCED SYSTEMS ENGINEER Specializing in Microsoft Windows NT / Supervisor: Ed McKofkee

• Provided Onsite service to companies in the Dallas/Ft. Worth area.
• Provided Windows NT network administration and desktop support as well as SGI UNIX desktop support for a major Oil & Gas company located in Las Colinas, TX.
• Provided Windows NT network administration and desktop support for a private school located in Dallas, TX.
• Integrated a Microsoft Remote Access Server for the Transplant department of a major Hospital located in Dallas, TX.
• Installed Citrix Winframe 1.7 server at Allstar Systems Dallas office for LAN and Remote Access of Computer Based Training materials.

1996 - 1997 The Wilkins Group, Inc. (A Microsoft Solutions Provider), Richardson, Texas
SYSTEMS ADMINISTRATOR / WEBMASTER / APPLICATIONS DEVELOPER / NETWORK TECHNICIAN / Supervisor: Don Roots

Systems Administrator responsibilities included:

• Managing a network consisting of 20 win95 pc's, 1 novell 3.x and 5 windows NT 4.0 servers.
• Managing a Training network consisting of 15 Windows95 and Windows NT pc's.
• Supporting 10 Windows95 field computers.
• Migrated from Novell 3.12 to Microsoft Windows NT 4.0 LAN.
• Migrated from MS Mail and NTMAIL to Microsoft Exchange 4.0 server.
• Migrated from MS Office 95 to Office 97.
• Implemented MS Proxy Server as a firewall/proxy solution.
• Composed network documentation and maps with Viso, Netviz and Clicknet.
• Responsible for monitoring the network and responding to outages.
• Performed PC / Server maintenance and upgrades.
• Assisted / tutored users.

WebMaster responsibilities included:

• Managed an Internet Website design and hosting division.
• Supervised two people (network technician and web developer).
• Responsible for designing, coding and maintaining commercial web-sites in a Windows NT environment.
• Migrated DNS, FTP, NTMAIL and websites from P166 server to Ppro200 server.
• Proposed and implemented a website "hit" tracking system using WebTrends software.

Applications Developer responsibilities included:

• Developed 2 intranet websites running on Windows NT 4.0 Server.
• Using Internet Factory's Commerce and Merchant Builder and MS IIS 3.0 web servers.
• HTML Programming with SMX and SQL to interact with Microsoft Access Databases.
• Converted documents, spreadsheets, databases, AutoCad, Aperture and Visio drawings into HTML.
• Designed knowledge base and writing web-pages.
• Migrated from Internet Factory's Commerce and Merchant Builder web server to Microsoft IIS 3.0 webserver.

Network Technician responsibilities included:

• Troubleshooting DNS and mail problems
• Troubleshooting and installing network and telephone connections.
• Configured CISCO 2500 and 750 series routers and Motorola BitSurfer Pro ISDN Terminal Adapters.
• Installed Maxtech and NetWorth series 2000 Ethernet hubs.

1995 D.P. ASSOCIATES, Ada, Oklahoma
1995 - 1996 TRI-COR INDUSTRIES, INC., Ada, Oklahoma
1996 OAO CORPORATION, Ada, Oklahoma
(All three government contractors have provided service at the Robert S. Kerr Environmental Research Laboratory, Ada, OK)
MICROCOMPUTER / UNIX / WINDOWS NT SPECIALIST / Supervisor: Dawn Stephens

• Installed and managed a research network running Windows NT 3.51 & 4.0.
• Maintained UNIX workstations, (DEC, SUN, SGI), and IBM PC compatibles.
• Initiated a knowledge base, which has improved teamwork and job performance.
• Initiated and programmed MS-DOS batch files to automate PC maintenance and reduce down-time.
• UNIX shell script, PERL, TeX, Wilsonware's WinBatch, MS-DOS Batch file, HTML and Javascript programming.
• TCP/IP and Digital Pathworks 5.1 network installation and troubleshooting.
• Installed and configured operating systems, software, and hardware.
• Identified and resolved hardware, software, and network problems.
• Created and maintained network and communications cables.
• Provided technical assistance and user training.
• Operated the help-desk 1 day per week.

1994 - 1995 UNIVERSITY OF CENTRAL OKLAHOMA, Edmond, Oklahoma
COMMUNICATIONS TECHNICIAN / Supervisors: Harold Elston and Scot Bertrem

• Installed and maintained ROLM PBX, phone mail and long distance service.
• Designed and configured Windows for Workgroups network in our department.
• Installed and configured software and hardware.
• Installed, diagnosed and repaired communications cables and equipment.
• Toned and located pairs on 66 and 110 punch down blocks.
• Installed RJ45 and BNC ends and tested with Milestek LinkTest ][ tester.
• Located and marked underground cables with Rycom Instruments 8831 Cable Fault Locator.
• Composed procedures using Folio Views hypertext software.
• Responsible for daily and weekly Rolm PBX and PC backups.
• Performed Supervisor's duties when absent.

1993 - 1994 SAINT MICHAEL HOSPITAL, Oklahoma City, Oklahoma
SYSTEM OPERATOR II, Supervisor: Carol Birsinger

• Performed night operations independently without supervision.
• Assisted Novell LAN Administrator with installation and directory maintenance.
• Assisted users and interacted with SMS communications personnel to resolve network conflicts.
• Responsible for printing and routing all reports, payroll and AP checks.

1991 - 1993 RAMCO OIL AND GAS, Oklahoma City, Oklahoma
COMPUTER OPERATOR, Supervisor: John Longmire

• Performed night operations on an IBM AS/400 independently without supervision.